Privacy Policy

Last Updated: [2023]

1. Who We Are

This website (udcourse.com) is operated by UDCourse. In this Privacy Policy, “we”, “us”, and “our” refer to UDCourse. UDCourse is the data controller responsible for personal data collected through this website.

Contact for privacy matters: help@udcourse.com

2. Scope of This Policy

This Privacy Policy describes how we collect, use, store, and protect personal information when you visit udcourse.com, create an account, purchase digital course material, or otherwise interact with us. By using our website, you agree to the practices described in this Policy.

3. Information We Collect

We collect the following categories of personal information:

• Account information: first and last name, email address, password (stored as a one-way hash), and any optional profile data you provide.
• Order information: billing name, billing address, country, and order history. Payment card details are processed by our payment providers and are not stored on our servers.
• Support communications: the content of messages you send to our support team and your email address.
• Technical data: IP address, browser type, device type, operating system, referring URL, and pages visited — collected automatically through cookies and server logs.
• Cookies and tracking data: see Section 7 below.

4. How We Use Your Information

We use your personal data for the following purposes, on the legal bases indicated:

• Provide the service (contract): create and manage your account, process orders, deliver digital courses, and provide customer support.
• Communicate with you (contract / legitimate interest): send order confirmations, account notifications, and responses to your support requests.
• Improve and secure the service (legitimate interest): analyse usage patterns, detect fraud, prevent abuse, and improve site performance.
• Comply with the law (legal obligation): meet tax, accounting, and consumer protection requirements.
• Marketing (consent): only with your explicit consent — for example, if you subscribe to our newsletter. You can withdraw consent at any time.

5. Sharing Your Information

We do not sell your personal data. We share information only with the following categories of recipients:

• Payment processors (such as Stripe and PayPal) — to process your purchase. They are independent data controllers for the payment data they collect.
• Email and hosting providers — to send transactional emails and host the website.
• Analytics providers — in aggregated or anonymised form where possible.
• Legal authorities — when required by law, court order, or to protect the rights, property, or safety of UDCourse, our customers, or others.

6. Data Retention

We retain your account and order data for as long as your account is active, and for a reasonable period afterwards to comply with our legal obligations (typically up to 7 years for transaction records under UK accounting law), resolve disputes, and enforce our agreements. You can request deletion of your account at any time by emailing help@udcourse.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember your preferences, keep you logged in, and analyse traffic. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal data, including encrypted connections (SSL/TLS), hashed passwords, and restricted access. While we work to protect your information, no method of transmission or storage is completely secure.

9. Children’s Privacy

UDCourse is not directed at children under 16, and we do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact help@udcourse.com and we will delete it promptly.

10. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including the UK GDPR and EU GDPR):

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: ask us to delete your data, subject to legal retention obligations.
• Restriction: ask us to limit how we use your data.
• Portability: receive your data in a portable, machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: at any time, where processing is based on consent.
• Lodge a complaint: with the UK Information Commissioner’s Office (ICO) at ico.org.uk or your local data protection authority.

To exercise any of these rights, email help@udcourse.com.

11. International Transfers

UDCourse serves learners worldwide. When personal data is transferred outside the United Kingdom or European Economic Area, we use appropriate safeguards such as Standard Contractual Clauses, or we rely on adequacy decisions, as required by applicable law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new “Last Updated” date at the top of this page. We encourage you to review the Policy periodically.

13. Contact

For any questions about this Privacy Policy or your personal data, contact us at:

UDCourse
Office 9140, 182-184 High Street North
East Ham, London E6 2JA
United Kingdom
Email: help@udcourse.com